Category: Best Practices / Metrics

7 Feb

Intradiem Delivers 342% ROI

John Englund

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]

26 Oct

Solving Workforce Planning Challenges with Intelligent Automation

John Englund

Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given […]

19 Aug

Contact Center Absenteeism: Greater Flexibility is the Cure

John Englund

Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff […]

9 Aug

How Can Financial Firms Improve Post-Pandemic Customer Service?

John Englund

Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper […]

26 Jul

Intradiem Launches “Workforce Heroes” Podcast

John Englund

Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]

26 Apr

How to Keep Your Remote Agents Engaged

Jennifer Lee

In 2020 BP (Before Pandemic), contact center agents typically spent their days navigating between upset customers and harried supervisors. Stress […]