Category: Cost Take Out

29 Apr

Contact Center 2.0: A Better Normal

Jennifer Lee

Is it safe to go back to the office now? Should we go back? Do we need to? There are […]

5 Feb

Top 5 Trends Driving the Future of Call Centers in 2021


2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology […]

30 Nov

How AI May Help with Contact Center Staffing Issues During Unexpected Times

Jennifer Lee

Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have […]

24 Jul

Support Your Home-Based Frontline with Workforce Automation


Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that […]

2 May

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post […]

14 Jan

3 Reasons Why Call Center Automation Software Can Grow Your Business


Call center automation software can do a lot to help you grow your business. These software solutions can help a […]