As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is […]
I recently came across the following Chinese parable, and as I often do, wondered how this story might apply to […]
I love working with front-line supervisors and managers who are learning how to be more effective coaches. Most are eager […]
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their […]
‘Tis the season… Santa’s making his lists and checking them twice. Oh no! Your company shows up on his Customer […]
One of my favorite customer service quotes is by Karl Albrecht, founder of the Aldi supermarket chain, who wisely said, […]