While at a contact center conference recently, I saw a very odd-looking little man who seemed rather nervous and out […]
For the utilities industry, recent years have brought good news along with the realization that there is still work to […]
Today’s contact center has the ability to capture a vast and invaluable amount of customer and performance-based data. Sounds awesome, […]
(This is a guest blog authored by Spence Mallder, SVP, GM Workforce Optimization, CTO of Aspect Software, originally published on […]
Few industries have undergone as much radical change in the past decade as healthcare. The healthcare industry is growing amid […]
But what is the answer? Unfortunately, it’s not crystal clear what is best. It seems like the trend towards universal […]