Ultimate Guide to Contact Center Optimization
A contact center is a central point in a business that handles customer interactions via various channels, such as phone, […]
10
Mar
9
Mar
Contact Center vs. Call Center: A Detailed Comparison
When it comes to customer service, contact centers and call centers may seem like two sides of the same coin. […]
7
Jan
Management Tips: Call Center Agent Onboarding
As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and […]
6
Jan
7 Benefits of Contact Center Cloud Technology
Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center […]
23
Feb
Call Center Quality Assurance (QA)
Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents […]