19 Feb

Intradiem’s Continuous Focus on IT Security

Kurdeen Karim

Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk […]

12 Feb

Show Your Agents You Care this Valentine’s Day

Chelsea Atkinson

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]

8 Feb

3 Ways to Improve Adherence in the Contact Center

Kyle Antcliff

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]