10 Mar

4 Key Issues for Healthcare Services Call Centers as They Enter the Age of the Consumer

Matt McConnell

Few industries have undergone as much radical change in the past decade as healthcare. The healthcare industry is growing amid […]

18 Feb

Are You Actively Listening for Feedback Across Channels?

Melissa Kovacevic

It’s tempting to be passive and reactive when monitoring for quality. We plug into phones, look at emails sent, listen […]

17 Feb

Customer Experience: Nurturing Your Customer Ecosystem

Matt McConnell

You need to make sure that your customer’s end-to-end journey, their customer experience, is seamless as they move from one […]