Archive Tag: intraday automation

Archive Tag: intraday automation

29 Sep

Reduce Call Center Costs: Automation Outranks Alternatives

Kyle Antcliff

Balancing the need to reduce call center costs and keep customers happy is tough. However, Workforce Management (WFM) and contact […]

6 Jun

Why All the Fuss Over Advanced Intraday Automation?

Kyle Antcliff

A growing list of enterprise contact centers like Citi, British Gas and Aetna are reaping the strategic benefits of advanced […]

10 May

8 Qualities to Look for in an Intraday Automation Provider

Lori Etheridge

Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]

6 Feb

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Lenore Meeks

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]

13 Oct

5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation

Kyle Antcliff

The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]

6 Sep

The Future of Contact Center Automation

John Wolf

As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]