How BPOs Can Turn Idle Time into Productive, Billable Time
In the past 40 years of working with contact centers, I’ve seen a lot of change. The technology in today’s […]
In the past 40 years of working with contact centers, I’ve seen a lot of change. The technology in today’s […]
The holiday shopping season has peaked and now the “return season” is in full swing, and that means it’s anything but […]
The truth is, customers don’t care if you are understaffed. Disruptions or deviations from the day’s forecast will always occur. […]
As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]
The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]
With most of the contact center executives I talk to, there is typically some confusion about the difference between intraday […]