Call Center Leaders Continue to Invest in Contact Center Automation
Real-Time Capabilities Improve Efficiency, Agent Engagement, and CX
ATLANTA, June 26, 2019 — Intradiem, the leading provider of contact center workforce automation, today announced continued growth and momentum through the first half of 2019. A combination of capabilities and use case expansion among existing customers, new business, and 100 percent customer retention through renewals demonstrates recognition of the value delivered by Intradiem.
The sophistication of the rules engine, key real-time data integrations, and high-powered platform engineered to process millions of real-time events and data points daily and trigger real-time actions offers a level of investment return that no other solution can provide.
“Customer adoption trends upward as call center leaders recognize the value of the automation platform for improving efficiency, agent engagement, and the customer experience,” said Matt McConnell, CEO at Intradiem. “On average, our customers receive more than four times the return on their investment.”
The company continues to invest heavily in the platform ensuring security and scalability within the next generation of the platform, which will be announced in the coming months.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
Featured In:As Featured In:
