Call Center Leaders Continue to Invest in Contact Center Automation
Real-Time Capabilities Improve Efficiency, Agent Engagement, and CX
ATLANTA, June 26, 2019 — Intradiem, the leading provider of contact center workforce automation, today announced continued growth and momentum through the first half of 2019. A combination of capabilities and use case expansion among existing customers, new business, and 100 percent customer retention through renewals demonstrates recognition of the value delivered by Intradiem.
The sophistication of the rules engine, key real-time data integrations, and high-powered platform engineered to process millions of real-time events and data points daily and trigger real-time actions offers a level of investment return that no other solution can provide.
“Customer adoption trends upward as call center leaders recognize the value of the automation platform for improving efficiency, agent engagement, and the customer experience,” said Matt McConnell, CEO at Intradiem. “On average, our customers receive more than four times the return on their investment.”
The company continues to invest heavily in the platform ensuring security and scalability within the next generation of the platform, which will be announced in the coming months.
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For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now—automatically making real-time adjustments to get the most value out your greatest investment—your people—every minute of every day. Intradiem doesn’t replace your systems—it makes them smarter. It’s automation built for humans, delivering a proven and measurable ROI, better customer experiences, and more engaged, resilient teams.
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