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Call Center Leaders Continue to Invest in Contact Center Automation

Real-Time Capabilities Improve Efficiency, Agent Engagement, and CX

ATLANTA, June 26, 2019 — Intradiem, the leading provider of contact center workforce automation, today announced continued growth and momentum through the first half of 2019. A combination of capabilities and use case expansion among existing customers, new business, and 100 percent customer retention through renewals demonstrates recognition of the value delivered by Intradiem.

The sophistication of the rules engine, key real-time data integrations, and high-powered platform engineered to process millions of real-time events and data points daily and trigger real-time actions offers a level of investment return that no other solution can provide.

“Customer adoption trends upward as call center leaders recognize the value of the automation platform for improving efficiency, agent engagement, and the customer experience,” said Matt McConnell, CEO at Intradiem. “On average, our customers receive more than four times the return on their investment.”

The company continues to invest heavily in the platform ensuring security and scalability within the next generation of the platform, which will be announced in the coming months.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

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