Intradiem and SKWeston & Company Announce Contact Center Automation Partnership
Alliance Broadens SKWeston’s Portfolio with a Unique and In-Demand Contact Center Automation Solution
Atlanta – October 14, 2020 – Intradiem, the only patented platform providing an Intelligent Assistant for customer service teams, announced today a partnership with SKWeston & Company, a leading provider of contact center consulting and professional services.
SKWeston & Company’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. SKWeston & Company is a Global BPO Consulting and Professional services company that offers implementation, optimization, outsourcing, blockchain, and managed services.
Intradiem is known in the industry for its patented real-time automation capabilities that reduce operating costs for contact centers. “We are excited to combine Intradiem’s unique solution with SKWeston & Company’s contact center consulting practice and market reach,” said Haresh Gangwani, Intradiem’s EVP Strategic Alliances. “This alliance leverages the Intradiem platform and SKWeston & Company’s state-of-the-art solution design to provide a powerful solution that eliminates any need for improving forecasting and scheduling, resulting in significant cost savings for customers”.
Steve Weston from SKWeston & Company said, “Intradiem’s solution is well known and highly unique in the industry. This partnership will provide us the capability to solve two of the most pressing challenges of our contact center clients, cost reduction and home working.”
To learn more about Intradiem, visit: click here
To learn more about SKWeston & Company, visit: click here
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For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now—automatically making real-time adjustments to get the most value out your greatest investment—your people—every minute of every day. Intradiem doesn’t replace your systems—it makes them smarter. It’s automation built for humans, delivering a proven and measurable ROI, better customer experiences, and more engaged, resilient teams.
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