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Intradiem Delivers Record 2022 Results

Atlanta, February 21, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces record financial and customer performance results for 2022.

The company’s AI-powered technology platform processes and leverages the millions of data points generated by contact centers in real time—a unique capability that provides organizations with a critical boost to operating efficiency, agent engagement, and customer experience quality.

Intelligent Automation powered more than 1.5 billion automated actions in 2022. Revenue reached an all-time high, and Intradiem saved its customers $180 million—20% more than in 2021. Intradiem had a record year for its 2022 Customer NPS, and a 95% employee retention rate.

“Our outstanding 2022 performance was driven by our people-first company culture,” said Matt McConnell, CEO of Intradiem. “We delivered best-in-class customer experiences because we’re committed to supporting the employees who drive those experiences. Our teams are working on major new innovations for 2023, and we’re excited to deliver even stronger value to our customers this year.”

Intradiem received multiple awards in 2022 for its innovative technology offering. Forrester Consulting recognized Intradiem for delivering a 342% ROI, Frost & Sullivan for providing Superior Automation Solutions, Aragon Research for being a Hot Vendor, and the Atlanta Journal Constitution for being a Top Workplace, among others.

To learn more about Intradiem, visit: www.intradiem.com/

About Intradiem

At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.


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