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Intradiem Delivers Record 2022 Results

Atlanta, February 21, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces record financial and customer performance results for 2022.

The company’s AI-powered technology platform processes and leverages the millions of data points generated by contact centers in real time—a unique capability that provides organizations with a critical boost to operating efficiency, agent engagement, and customer experience quality.

Intelligent Automation powered more than 1.5 billion automated actions in 2022. Revenue reached an all-time high, and Intradiem saved its customers $180 million—20% more than in 2021. Intradiem had a record year for its 2022 Customer NPS, and a 95% employee retention rate.

“Our outstanding 2022 performance was driven by our people-first company culture,” said Matt McConnell, CEO of Intradiem. “We delivered best-in-class customer experiences because we’re committed to supporting the employees who drive those experiences. Our teams are working on major new innovations for 2023, and we’re excited to deliver even stronger value to our customers this year.”

Intradiem received multiple awards in 2022 for its innovative technology offering. Forrester Consulting recognized Intradiem for delivering a 342% ROI, Frost & Sullivan for providing Superior Automation Solutions, Aragon Research for being a Hot Vendor, and the Atlanta Journal Constitution for being a Top Workplace, among others.

To learn more about Intradiem, visit: www.intradiem.com/

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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