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Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs

US – April 22, 2021, Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces the availability of Process Automation, its attended-RPA solution for contact centers. This new attended-RPA solution automates manual tasks and empowers agents to deliver the seamless, empathetic customer-service experience demanded and expected by today’s customers.

Each day contact center agents are required to execute a series of microtasks: logging into their desktop, signing into multiple applications, copying and pasting information into multiple systems, reading compliance disclosures, logging call notes, and other tasks. Many of these apply to each call, and execution time spent on one call means the next caller must wait.

“Our customers have seen how our automation solutions yield incredible cost savings, and they’ve asked us to help them automate repetitive call flow processes without the army of consultants that come along with traditional RPA solutions,” said Matt McConnell, CEO of Intradiem. “This new product line does just that.”

For more than a decade, Intradiem has worked to reinvent customer service through workforce automation. With the addition of Process Automation, the company rounds out its automation suite and is now uniquely positioned to enable organizations to automate daily management activities as well as repetitive, customer service tasks. No other company solves both of these automation challenges for the customer service workforce.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

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