Each day contact center agents are required to execute a series of microtasks: logging into their desktop, signing into multiple applications, copying and pasting information into multiple systems, reading compliance disclosures, logging call notes, and other tasks. Many of these apply to each call, and execution time spent on one call means the next caller must wait.
“Our customers have seen how our automation solutions yield incredible cost savings, and they’ve asked us to help them automate repetitive call flow processes without the army of consultants that come along with traditional RPA solutions,” said Matt McConnell, CEO of Intradiem. “This new product line does just that.”
For more than a decade, Intradiem has worked to reinvent customer service through workforce automation. With the addition of Process Automation, the company rounds out its automation suite and is now uniquely positioned to enable organizations to automate daily management activities as well as repetitive, customer service tasks. No other company solves both of these automation challenges for the customer service workforce.