Kimberly Hiler Joins Intradiem as Chief People Officer
Atlanta – September 14, 2021, Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Kimberly Hiler has joined the company as Chief People Officer.
In this role, Kim leads the execution of Intradiem’s “people-first” strategy, which prioritizes the growth and well-being of employees and customers as the driving force of the company’s success. Kim brings more than 20 years of leadership experience in human resources management and employee culture from her prior roles at World 50, Fiserv, and TRX. She has led initiatives in talent acquisition and management, employee compensation and benefits, employee relations, and other key employee development programs.
“Putting people first is at the heart of our success,” said Matt McConnell, CEO of Intradiem. “Kim’s people management expertise and her proven commitment to bringing out the best in people is a great addition to Intradiem. We’re thrilled to have her on the team.”
“Intradiem’s unique ‘people-first’ approach proves its value in the marketplace each day,” said Kimberly Hiler. “Treating employees with dignity is the starting point of a virtuous circle, freeing them from distraction and allowing them to create innovative solutions that help our customers deliver more efficient and more fundamentally human experiences to their customers.”
Kim earned an MBA from the University of Delaware and a BA from The Pennsylvania State University.
To learn more about Intradiem, visit www.intradiem.com.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
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