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Kimberly Hiler Joins Intradiem as Chief People Officer

Atlanta – September 14, 2021, Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Kimberly Hiler has joined the company as Chief People Officer.

In this role, Kim leads the execution of Intradiem’s “people-first” strategy, which prioritizes the growth and well-being of employees and customers as the driving force of the company’s success. Kim brings more than 20 years of leadership experience in human resources management and employee culture from her prior roles at World 50, Fiserv, and TRX. She has led initiatives in talent acquisition and management, employee compensation and benefits, employee relations, and other key employee development programs.

“Putting people first is at the heart of our success,” said Matt McConnell, CEO of Intradiem. “Kim’s people management expertise and her proven commitment to bringing out the best in people is a great addition to Intradiem. We’re thrilled to have her on the team.”

“Intradiem’s unique ‘people-first’ approach proves its value in the marketplace each day,” said Kimberly Hiler. “Treating employees with dignity is the starting point of a virtuous circle, freeing them from distraction and allowing them to create innovative solutions that help our customers deliver more efficient and more fundamentally human experiences to their customers.”

Kim earned an MBA from the University of Delaware and a BA from The Pennsylvania State University.

To learn more about Intradiem, visit www.intradiem.com.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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