Workforce Automation Pays Off for Contact Center Leaders in 2019
Intradiem Celebrates Fourth Consecutive Year of Record Growth
ATLANTA, January 14, 2020 — Intradiem, the leading provider of workforce automation, today announced 2019 achievements relating to bookings, value creation, and adoption.
“Collectively, our customers saved more than $100 million in 2019 with Workforce Automation,” said Matt McConnell, CEO of Intradiem. “This is a record level of savings that continues to accelerate year over year as our customers realize the impact that our solution has on their bottom line.”
To highlight some of the 2019 milestones, Intradiem reports:
- More than $100 Million in annualized savings across the customer base
- Over 1.2 Billion automated actions are executed annually due to increased customer adoption
- A record year in bookings for the fourth consecutive year, with customer expansion contributing to more than half of the growth
- Approximately 20 percent of bookings attributed to new automation use cases
- Significant year-end momentum with the fourth quarter representing the largest quarter in company history and more new customers added than in previous years
“The year represented significant value creation for our customers not only through cost reduction but also for improving agent engagement and customer experience,” said McConnell. “Workforce Automation clearly pays off for contact centers.”
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For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now—automatically making real-time adjustments to get the most value out your greatest investment—your people—every minute of every day. Intradiem doesn’t replace your systems—it makes them smarter. It’s automation built for humans, delivering a proven and measurable ROI, better customer experiences, and more engaged, resilient teams.
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