See how customers drive efficiency, employee engagement, and better experiences using real-time call center technology

Featured Customer Stories

Centrica Manages Remote Agents with Automation

“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”

Rohit Kohli, Head of Resource Planning, Centrica

Fortune 500 Financial Services Company Leverages Existing Technology for Agent Development and Operational Efficiency

“The benefits to our culture were immediate – we were able to deliver eight thousand training sessions and harvest two thousand eight hundred training hours in the first three months. This normally would have required extensive off-phone time and additional full-time employees to achieve the same results.”  

– VP, Global Head of Workforce Planning & Resource Optimization 

Insurance Company Leverages Intelligent Assistant Technology 

Intradiem has been and will continue to be mission-critical technology for managing our contact centers – for the brick and mortar and virtual environmentsThe ability to monitor and act in real-time is a game-changer for improving operational efficiency and employee engagement.”  

VP, Forecasting, WFM Analytics

Healthcare Company Improves Productivity and Engagement for Remote Agents  

Having technology that makes business adjustments consistently and in real-time has had a significant impact on our ability to reduce operational cost without sacrificing agent satisfaction or customer experience.”  

VP, Contact Center

Read More Customer Success Stories

Top 5 Financial Services Provider
Reduces Training Delivery Time & Saves $19M Annually
Customer Service Centers
Prioritize employees for better productivity & service quality
TOP CALL CENTERS
Improve Efficiency with 78M Automated Actions
HEALTHCARE PROVIDER CALL CENTERS
Improve Performance and Save $26 Million
Capture 100% of Adherence Exceptions with Real-time Automation
Reduce Labor Cost by 3.5% with Automation
TOP US COMPANIES
Use Real-Time Automation to Handle Costly Adherence Issues
Top 5 Wireless Provider
Increases training velocity by 600% with real-time delivery
Top Brands
Turn to Automation to Boost Agent Morale & Performance
WFM Leads The Way
Successful Agent Engagement Initiatives
Insurance Company
Don’t Let Weekends Go to Waste When it Comes to Agent Development
Financial Services Company
Rapidly Connects Agents with Help at Critical Times of Need
Leading Telecom
Lifts Occupancy by 5% Without Overtime Costs
Telecom Leader
Improves First Call Resolution (FCR) by 4.5% with Targeted Training
Leading Insurer
Moves 2 Hours per Agent per Month from Shrinkage
Leading Learning Management
Saves 3.5% in Annual Labor Cost by Automating VTO
Leading Telecom
Increases VTO Hours Taken by 25% & Occupancy by .5%
Major Health Insurer
Improves Development & Saves 3.5% in Agent Productivity
Major Health Insurer
Improves Adherence by Helping Agents Stay on Time
Major Gas & Electric Company
Creates Omnichannel Experience & Saves 5% in Labor
Top 5 Telecom
Reduces Handle Time & Saves $7M Annually