The Dynamic Duo | Agents and AI
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]
27
Jul
1
Jun
WFM Labs | A New Approach to Contact Center Workforce Management
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]
21
Mar
Reinventing Customer Service for Everyone
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]
10
Jan
What Should We Expect From AI?
By Michael Jarus—Chief Architect, Intradiem AI can solve problems we can think of, but it can’t think of problems we should […]
12
Oct
Management Tips: Contact Center Operational Efficiency
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number […]
3
Oct
Is AI a Revolution Or Is It a Steppingstone?
By Michael Jarus—Chief Architect, Intradiem Is there a term that generates more buzz in tech circles today than ‘AI’? Valued at $60 […]