Author Archives: Intradiem

Intradiem is the leader in real-time automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes. Real-time Frontline provides business leaders with tips, tricks and techniques to improve productivity and increase revenue within their customer service operations. Our industry experts share their knowledge based on their experiences and what they have observed in hundreds of customer service environments around the globe.

5 Features to Look for In Call Center Software Solutions
By Intradiem | February 12, 2020
260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects
By Intradiem | January 29, 2020
3 Reasons Why Call Center Automation Software Can Grow Your Business
By Intradiem | January 14, 2020
Jump Start Your Coaching Program for 2020
By Intradiem | January 13, 2020
Three Generations of Reinventing Customer Service
By Intradiem | September 16, 2019
Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation
By Intradiem | June 26, 2019
Make Your Customer the Hero of Your Story
By Intradiem | April 14, 2016
The Best Way to Serve Omnichannel Customers? Just Ask Them.
By Intradiem | December 1, 2015
How to Increase Customer Engagement Using Agent Call Scripts
By Intradiem | June 20, 2013
What Makes a Superior Service Organization?
By Intradiem | February 7, 2013
Balancing Staff Optimization and Agent Scheduling Preferences
By Intradiem | October 25, 2012
The Workforce Management Overstaffing Problem
By Intradiem | May 29, 2012