19 May

The Customer-centric Approach: Are Your Customers Persona Non Grata?

Annette Franz

Have you thought about this question: “In your company, are customers persona non grata?” Ok, a little Latin refresher to […]

14 Apr

The Most Important #CX Training Tool for Your Business

Annette Franz

Can you name one of the most powerful and most important customer experience training tools available to your organization? If […]