Contact Center Attrition Contact Center Attrition Tip #1 Frontline supervisors and leads have the keys to combat the reasons for […]
Power outages, surprise marketing campaigns, and even hurricanes…every call center experiences intraday anomalies like these that cause call volume to […]
The word “queue” is the British word for “line” and a queue is any place where customers are waiting to […]
The cat is out of the bag. Sixty-nine percent of contact center leaders say agent training positively impacts customer satisfaction. […]
To your customers, the most important C-level position in your company is the CSR. Hopefully your contact center understands just […]
Over the past month, I have been keeping up with some great articles from peers and thought leaders, check out […]