Category: Featured

18 Dec

How to Prevent Remote Call Center Agent Burnout During a Crisis

Jennifer Lee

This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting, […]

30 Nov

How AI May Help with Contact Center Staffing Issues During Unexpected Times

Jennifer Lee

Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have […]

26 Jun

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation


Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.

18 Apr

Make “Greener” Choices in the Call Center this Earth Day

Adrienne Sallerson

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]

25 Jan

Ever-Elusive Customer Experience ROI

Annette Franz

When you’re trying to get executive commitment for your employee and customer experience improvement initiatives, what’s the first question they […]