This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting, […]
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have […]
Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]
When you’re trying to get executive commitment for your employee and customer experience improvement initiatives, what’s the first question they […]