Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when […]
Keeping your contact center humming requires more than just great supervisors and talented staff — you also need first-rate technology […]
Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business […]
Call center automation software can do a lot to help you grow your business. These software solutions can help a […]
Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]
Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology and call center automation software working in tandem.