Category: Real-Time Automation

22 Jun

How Intelligent Automation Promotes Call Center Success

Jennifer Lee

Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or in-center—and […]

7 Feb

Intradiem Delivers 342% ROI

John Englund

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]

15 Jan

Keep Agent Morale High Through AI & Automation

Jennifer Lee

Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]

25 Aug

Webinar Recap: Flip the Script on WFM

John Englund

“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]

9 Aug

How Can Financial Firms Improve Post-Pandemic Customer Service?

John Englund

Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper […]

5 May

The Thing About Healthcare Contact Centers

John Englund

Are all contact centers alike? It’s true that no matter which industry they serve, all centers are charged with maximizing […]