Category: Training / Coaching

7 Feb

Intradiem Delivers 342% ROI

John Englund

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]

25 Aug

Webinar Recap: Flip the Script on WFM

John Englund

“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]

26 Jul

Intradiem Launches “Workforce Heroes” Podcast

John Englund

Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]

4 Sep

What compassionate leadership during a crisis means in business

Matt McConnell

As Covid-19 continues, we’re seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions […]

7 Aug

Exploring the Value of the Human Touch in a Global Crisis

Matt McConnell

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends […]

20 Mar

Business Continuity for Your Contact Center Workforce

Matt McConnell

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]