Employee Empowerment Increases Productivity
When we empower employees, does that impact their productivity? Employee empowerment is one of those phrases that often causes people […]
When we empower employees, does that impact their productivity? Employee empowerment is one of those phrases that often causes people […]
There’s a lot of talk about how much effort a customer is required to put forth in order to complete […]
As companies increase their focus on improving the customer experience, frontline workforces are getting more attention. Companies are realizing that […]
Fact: The employee experience drives the customer experience. I know I’m stating the obvious – but, shockingly, to many, it […]
The world is changing and contact centers have to keep up. Generation Y – the “Millennial” generation – has a […]
You know the drill. Agents don’t get the training they need. Performance suffers. They lose confidence and become unsatisfied, and […]