As a call center manager, working one-on-one with your agents can be the most productivity-enhancing tool at your disposal. Call […]
Few industries have undergone as much radical change in the past decade as healthcare. The healthcare industry is growing amid […]
Most contact center agents truly want to do a great job. They want to efficiently resolve caller issues, create memorable […]
There’s no getting around it — the role of a workforce manager is tough. Whether it’s the daily tug-of-war between […]
Call center management is no easy task. You hired your agents for one primary job: to interact with your customers, […]
The call center agent’s job isn’t an easy one. In addition to their primary job – interacting with customers and […]