Linking Customer Experience and Partner Success
Continuing on from last month’s post about partners and their importance to your ecosystem… you need to make sure you […]
Continuing on from last month’s post about partners and their importance to your ecosystem… you need to make sure you […]
In today’s crowded telecom market, customers have plenty of choices. As service and technology offerings have become virtually indistinguishable, the customer […]
Companies typically outsource their contact center operations for two main reasons: to improve service levels or to decrease their costs. […]
The Definition of Herd Mentality In business and in life, there’s this crazy notion of the herd mentality. What is […]
How do you drive innovation within your organization? Do you think outside of the box to think outside of the […]
As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]