The Future of Contact Center Automation
As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]
As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]
We read a lot of articles about training, coaching and motivating our center agents, supervisors and leaders. One area of […]
Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]
We’ve always done it that way – and that’s the problem. It’s a common scenario. A large, global outsourcer with […]
Here’s the story: A health insurance company came up with an innovation for their health savings accounts, allowing account holders […]
The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]