Supercharging Your WFM with Intraday Automation
With most of the contact center executives I talk to, there is typically some confusion about the difference between intraday […]
With most of the contact center executives I talk to, there is typically some confusion about the difference between intraday […]
As companies increase their focus on improving the customer experience, frontline workforces are getting more attention. Companies are realizing that […]
Having been in this business over 40 years and in over 1,000 call centers in five continents, I’ve seen some […]
How’s your brand today? Defining your brand used to be so much easier. In the good old days (for me, […]
‘Tis the season… Santa’s making his lists and checking them twice. Oh no! Your company shows up on his Customer […]
How do you know when your schedules need a check up? Is it time for a check-up on your WFM […]