Company News

• It’s Time For A People-First Business Strategy

  Forbes | by Jennifer LeePublished: November 29, 2023

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• Better Automation Makes Better Agents

  Contact Center Pipeline | by Matt McConnellPublished: November 2, 2023

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• How Will AI Improve People-team Management?

  Benefits Pro | by Kimberly HilerPublished: November 2, 2023

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• How Automation Revolutionised Customer Experience at Virgin Media

  Customer Experience Magazine | by Matt RuminsPublished: July 27, 2023

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• Revolutionising Customer Service Capacity Planning with Advanced Technologies

  Call Centre Management Association | by Paul MilloyPublished: July 26, 2023

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• 3 Ways CFOs Can Drive a Cohesive Company Culture

  CFO | by Bryan JonesPublished: June 21, 2023

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• Teaching Our Daughters Bravery & Resilience: A Pathway to Leadership

  Fast Company | by Jennifer LeePublished: June 2, 2023

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• ChatGPT Won’t Replace Retail Customer Service Agents

  Total Retail | by Matt McConnellPublished: May 23, 2023

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• Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center

  Fast Company | by Matt McConnellPublished: May 18, 2023

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• A New, More Balanced Approach to Managing Your Priorities in 2023

  Published: January 16, 2023

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• What Should We Expect From AI?

  Built In | Michael JarusPublished: January 10, 2023

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• The Best Business Uses for Automation

  Published: December 1, 2022

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