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Intradiem Announces Partner Program

Company’s Global Alliance Ecosystem Expands Reach with Workforce Automation

ATLANTA – March 11, 2020 – Intradiem, the leader in workforce automation, today announced the launch of the global alliance partner program. Starting today, technology providers and service firms can apply to become a part of Intradiem’s partner program which better connects companies seeking to optimize contact center operations and reduce costs.

“Collectively, our customers save over 100 million dollars on an annualized basis,” said Matt McConnell, CEO of Intradiem. “This partner program extends workforce automation capabilities to more companies so they can achieve hard dollar savings within their contact centers.”

The integrated workforce automation solution dramatically increases efficiency while improving both agent engagement and customer experience. Intradiem partners with systems integrators and software companies that market complementary products like Automatic Call Distributors (ACD), Workforce Management systems (WFM), Workforce Optimization suites (WFO), and Learning Management Systems (LMS) to provide a comprehensive workforce automation solution and added value for customers.

“Our partner program is ideal for both technology providers and systems integrators who want to empower customers with the real-time capabilities of workforce automation,” said Haresh Gangwani, Executive Vice President of Global Alliances, “Intradiem partners will be able to provide the market-leading workforce automation technology to their customers and help them drive significant operational improvements in their businesses.”

If you are an interested technology provider, Independent Software Vendor (ISV), or system integrator and would like to learn more, click here.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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