News

• Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities

  Atlanta, June 16, 2022 — Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces the release of new integrations for ...Published: June 16, 2022

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• Securing the Customer Service Moment of Truth

  Published: June 8, 2022

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• Intradiem CEO Names the Age-old Customer Service Problem That’s Gotten Worse as Agents WFH

  360MagazinePublished: May 15, 2022

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• Can Home Be Your HQ?

  Two years of leading from wherever they happened to be has some CEOs ready to opt out of being on premises—for goodPublished: April 28, 2022

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• AJC Names Intradiem Atlanta Top Places to Work 2022

  Atlanta, March 22, 2022 — INTRADIEM has been awarded a Top Workplaces 2022 honor by The Atlanta Journal-Constitution. The list is based solely on employee ...Published: March 22, 2022

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• Intradiem Wins Silver Stevie® Award in 2022 Stevie Awards for Sales & Customer Service

  Atlanta – March 11, 2022 – Intradiem was presented with a Silver Stevie® Award in the Sales & Customer Service category in the 16th annual Stevie Awards for ...Published: March 11, 2022

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• Jennifer Lee Assumes Chief Operating Officer Role at Intradiem

  Contact Center Industry Veteran Continues to Drive Success for Customers, Employees and CompanyPublished: February 8, 2022

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• Intradiem Delivered Record Results in 2021

  Atlanta — February 1, 2022, Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, has announced record financial and customer performance results for ...Published: February 1, 2022

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• Intradiem Delivers a 342% ROI According to Independent Study

  Total Economic Impact (TEI) Study Confirms Business Value of Intelligent AutomationPublished: January 25, 2022

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• CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth

  CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer ...Published: November 30, 2021

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• Intradiem Releases New Staffing Use Case

  AI-powered tool optimizes staff levels while controlling costs and protecting service levelsPublished: October 26, 2021

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• Kimberly Hiler Joins Intradiem as Chief People Officer

  Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” ApproachPublished: September 14, 2021

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