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By Intradiem
in Blog
on Mar 21, 2023

Reinventing Customer Service for Everyone

Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are...

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By Intradiem
in Blog
on Mar 9, 2023

Contact Center vs. Call Center: A Detailed Comparison

WhenWhen it comes to customer service, contact centers and call centers may seem like two sides of the same coin....

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By Intradiem
in Blog
on Feb 23, 2023

6 Call Center Incentive Ideas for Agent Performance

Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in...

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By Intradiem
in Blog
on Feb 23, 2023

Call Center Quality Assurance (QA)

Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents...

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By Intradiem
in Blog
on Jan 6, 2023

Management Tips: Call Center Agent Onboarding

As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and...

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By Intradiem
in Blog
on Jan 6, 2023

7 Benefits of Contact Center Cloud Technology

Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center...

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By Intradiem
in Agent Engagement
on Nov 23, 2022

Holidays on the Horizon: Is Your Contact Center Prepared for the Chaotic Months Ahead?

Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer...

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By Intradiem
in Best Practices / Metrics
on Nov 4, 2022

Contact Center Customer Service Metrics That Matter

The customer service metrics that matter most to a contact center depend on the organization's specific goals and objectives. However,...

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By Intradiem
in Blog
on Oct 12, 2022

Management Tips: Contact Center Operational Efficiency

Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number...

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By Intradiem
in Blog
on Aug 24, 2022

WFM Software vs. Intelligent Automation

The modern workplace is a constantly evolving landscape. The tools and technologies employees use to do their jobs are changing...

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  • 6 Call Center Incentive Ideas for Agent Performance
  • Call Center Quality Assurance (QA)
  • Management Tips: Call Center Agent Onboarding
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