First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home”...

In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up...

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching...

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact...

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...