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3 Keys for Successfully Driving Change in the Contact Center [VIDEO]

When it comes to pushing for change in the contact center, it’s all about enhancing the customer experience. Despite its intent, forced changed on your workforce sometimes creates problems. Management should always ensure thoughtful planning and involvement of anyone affected.  To help you navigate the ins and outs of contact center change management Robert Patterson, Business Analyst, provides three proven ways to successfully drive change in the contact center.

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Intradiem is the leader in real-time automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes. Real-time Frontline provides business leaders with tips, tricks and techniques to improve productivity and increase revenue within their customer service operations. Our industry experts share their knowledge based on their experiences and what they have observed in hundreds of customer service environments around the globe.

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