Blog Post

3 Steps for Turning Around Agent Morale

Event 360 conducted teammate satisfaction surveys and Molly Fast’s newly inherited team ranked lowest on many of the questions such as: the company values the contribution I make, I’m satisfied with the culture of the company and I feel like my opinions and ideas are respected and given consideration.

Molly Fast, Associate Director, National Sales & Service for Event 360, Inc. shares how she pushed call center agent morale to the highest levels the company had ever seen.

 

About the author

Intradiem

Intradiem is the leader in real-time automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes. Real-time Frontline provides business leaders with tips, tricks and techniques to improve productivity and increase revenue within their customer service operations. Our industry experts share their knowledge based on their experiences and what they have observed in hundreds of customer service environments around the globe.

Similar Articles