4 Statistics to Improve Customers’ Love-Hate Relationship with Customer Service

Let’s be honest. Customers have a love-hate relationship with customer service. Considering one phone call can make or break the customer experience, management has to ask what do I need to know to help me improve this unwanted outcome. Check out these four statistics to help you get a hold on what you may be doing to negatively impact your customer relationships.


About the author


John is a copywriter at Intradiem. He has a background in print and broadcast journalism and digital marketing with emphasis on technology.

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Comments (1)

  • I loved these stats….but why is there no “Coaching stat” Training is not nearly as good as it is when coaching is involved. I would love to know what coaching the agents would do to increase productivity, absenteeism and moral.
    ~ Judy

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