AI Won’t Replace Call Center Agents
There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more...
There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more...
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader...
Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff...
Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper...
Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...
Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email,...
Are all contact centers alike? It’s true that no matter which industry they serve, all centers are charged with maximizing...