21 Mar

Great Customer Service Requires Engaged Agents

John Englund

Maya Angelou said that “people will forget what you said… and what you did… but not how you made them […]

16 Feb

Intelligent Automation Boosts Global Media Group’s Customer Service

John Englund

Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack. […]

7 Feb

Intradiem Delivers 342% ROI

John Englund

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]

12 Jan

Servant’s Hearts Beat Strong in 2021

John Englund

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second […]

27 Oct

Back-Office Challenges Have Front-Office Solutions

John Englund

In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at […]

26 Oct

Solving Workforce Planning Challenges with Intelligent Automation

John Englund

Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given […]