Blog Post

Intraday Staffing Efficiency

Managing contact center workforce is part art, part science. You take your best guess of what staffing levels need to be based on historical trends, but the reality is, it doesn’t always match up to your call volume. Learn how automation can help.

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Intradiem is the leader in real-time automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes. Real-time Frontline provides business leaders with tips, tricks and techniques to improve productivity and increase revenue within their customer service operations. Our industry experts share their knowledge based on their experiences and what they have observed in hundreds of customer service environments around the globe.

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