News

• AI vs. Humans: Avoiding the Customer Service Cliff

  The Fast Mode | by Jennifer LeePublished: May 15, 2025

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• The Role of Customer Service Agent Tenure in Brand Reputation

  Sales & Marketing Management | by John NortonPublished: May 1, 2025

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• How AI Innovation Can Undermine CX Without A Human-Centric Strategy

  Forbes | by Jennifer LeePublished: April 28, 2025

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• Balancing AI Compliance and Efficiency in Contact Centers

  Smart Customer Service | by Jennifer LeePublished: April 15, 2025

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• Navigating AI Regulations in Customer Service Delivery

  Call Center Times | by Jennifer LeePublished: April 1, 2025

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• How To Combat Agent Burnout and Attrition

  Contact Center Pipeline | by Jennifer LeePublished: March 24, 2025

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• Real-Time AI for Healthcare Agents: Improving Patient Interactions

  HIT Consultant | by Jennifer LeePublished: March 24, 2025

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• Give Your Call Center Agents a Break This Travel Season

  Hospitality Technology | by Jennifer LeePublished: February 28, 2025

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• Transforming the Contact Centre Landscape with Innovation and Personalisation

  Business Reporter | by Matt RuminsPublished: February 11, 2025

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• Intradiem Achieved Record Results in 2024, Poised for More Growth in 2025

  Powerful Contact Center Automation Solutions Boost Customer Service and Savings Atlanta, February 4, 2025 — Intradiem, the leading provider of contact center automation solutions for ...Published: February 4, 2025

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• Intradiem Announces Reseller Partnership with Five9 to Elevate Real-Time Contact Center Automation

  Atlanta, February 3, 2025 — Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve ...Published: February 3, 2025

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• State of AI: Where Do We Go From Here?

  No Jitter by Ted LangoPublished: January 6, 2025

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