The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the […]
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]
2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology […]
Every few years, a new customer service channel arrives on the scene with claims that this technology will be the […]
This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting, […]
With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call […]