Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given […]
Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and […]
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a […]
There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more […]
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff […]