Everyone knows the old saying, “Nobody’s perfect,” and since customer service is delivered by human beings, it won’t always be […]
Have you thought about this question: “In your company, are customers persona non grata?” Ok, a little Latin refresher to […]
Many companies spend a majority of their time and budgets on chasing business instead of taking care of the customers […]
It’s tempting to be passive and reactive when monitoring for quality. We plug into phones, look at emails sent, listen […]
The late Stephen Covey wrote one of the most influential business management books of all time. The idea of intentional […]