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Intradiem Reaches Record Savings Delivered to Customers

Atlanta – October 1, 2019 –Intradiem, the leading provider of workforce automation, today announced record savings for its customers along with significant company growth fueled by increased value creation for customers, new customer partnerships, and revenue.

Intradiem’s customers have collectively saved more than $160 Million in the past two years through the adoption of the company’s Workforce Automation platform. The value in savings continues to grow as customers launch new use cases from the latest product release.

Overview of Intradiem’s third-quarter results include:

  • Over 1.2 billion automated actions are executed annually via the release of increased customer adoption of workforce automation
  • New customers welcomed to the automation movement from the financial services, healthcare, and insurance industries
  • On track to grow Annual Contract Value (ACV) by 25 percent year over year

“The measurable value from the cost reduction is unmatched in the contact center industry and is also what makes workforce automation mission-critical to our customer’s call center operations,” said Matt McConnell, CEO at Intradiem. “The ability to process high volumes of data in real-time is the driving force behind our customers’ success. Call center leaders to continue to recognize more value from workforce automation year over year as it relates to overall efficiency improvements, better agent engagement, and customer experiences.”

About Intradiem

At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.


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