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Intradiem Reaches Record Savings Delivered to Customers

Atlanta – October 1, 2019 –Intradiem, the leading provider of workforce automation, today announced record savings for its customers along with significant company growth fueled by increased value creation for customers, new customer partnerships, and revenue.

Intradiem’s customers have collectively saved more than $160 Million in the past two years through the adoption of the company’s Workforce Automation platform. The value in savings continues to grow as customers launch new use cases from the latest product release.

Overview of Intradiem’s third-quarter results include:

  • Over 1.2 billion automated actions are executed annually via the release of increased customer adoption of workforce automation
  • New customers welcomed to the automation movement from the financial services, healthcare, and insurance industries
  • On track to grow Annual Contract Value (ACV) by 25 percent year over year

“The measurable value from the cost reduction is unmatched in the contact center industry and is also what makes workforce automation mission-critical to our customer’s call center operations,” said Matt McConnell, CEO at Intradiem. “The ability to process high volumes of data in real-time is the driving force behind our customers’ success. Call center leaders to continue to recognize more value from workforce automation year over year as it relates to overall efficiency improvements, better agent engagement, and customer experiences.”

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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