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Category: Best Practices / Metrics

By Intradiem
in Agent Engagement
on Dec 21, 2018

Ring in the Holidays with Real-time Automation

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of...

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By Intradiem
in Agent Engagement
on Nov 14, 2018

Winning Call Centers Empower Agents

Is the hectic nature of the call center pushing the needs of your agents to the wayside? How do you...

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By Intradiem
in Best Practices / Metrics
on Nov 5, 2018

Five Tactics to Delivering Superior Tech Support

What if you could provide call center directors with one billion assistants at their fingertips? Real-time automation does just that....

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By Intradiem
in Agent Engagement
on Oct 3, 2018

How to Boost Agent Morale with Real-Time Automation

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly...

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By Intradiem
in Agent Engagement
on Sep 6, 2018

Customer Contact Centers Cut Costs with Automation

In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are...

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By Intradiem
in Best Practices / Metrics
on Aug 27, 2018

[Webinar Preview] Pro-Tips: Expert Advice from WFM Peers

Contact centers are becoming more complex. Keeping up with the pressure to cut costs and meet demands is hard. Mix...

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By Intradiem
in Agent Engagement
on Dec 4, 2017

3 Ways to Help Agents Self-Coach

One of the key coaching skills I discuss with managers is the difference between “telling” agents and “asking” agents. Most...

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By Intradiem
in Best Practices / Metrics
on Nov 2, 2017

Are You Using Customer Feedback to Improve Processes?

Sometimes we become so involved in the design, execution and gathering of data that we may not observe what is...

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By Intradiem
in Best Practices / Metrics
on Oct 17, 2017

Fear of Coaching

I love working with new coaches and helping them to become the best they can be. Most are very excited...

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By Intradiem
in Best Practices / Metrics
on Sep 29, 2017

Call Center Cost Reduction: Automation Outranks Alternatives

Balancing the need to keep costs low and keeping customers happy is tough. But, Workforce Management (WFM) and contact center...

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