Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper […]
Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]
Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email, […]
Are all contact centers alike? It’s true that no matter which industry they serve, all centers are charged with maximizing […]
Is it safe to go back to the office now? Should we go back? Do we need to? There are […]
In 2020 BP (Before Pandemic), contact center agents typically spent their days navigating between upset customers and harried supervisors. Stress […]