• Request Demo
  • Customer Support
  • Partners
  • Blog
  • (678) 356-3500
Intradiem Logo
  • Solutions
    • Adherence & Staffing
    • Agent Engagement
    • Back Office
    • Business Impact Reporting
    • Call Handling
    • Workflow Assistant
  • Services
  • Customer Success
  • Resources
  • Events
  • Company
    • About Us
    • Careers
    • Intradiem News
    • FAQ
    • Leadership
    • Service Culture
    • Contact
  • Request Demo
  • (678) 356-3500
By Chris Busbee
in Blog
on Jul 11, 2019

Purpose-Built for the Call Center: Automation Software

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up...

Read More
By Jennifer Lee
in Agent Engagement
on Jun 28, 2019

Improve Employee Engagement Using Call Center Technology

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Read More
By Intradiem
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Read More
By Jennifer Lee
in Best Practices / Metrics
on May 10, 2019

10 Great Customer Service Quotes

Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching...

Read More
By Chelsea LeFave
in Real-Time Automation
on May 3, 2019

Shrink the Shrinkage with Contact Center Automation

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact...

Read More
By Adrienne Sallerson
in Agent Engagement
on Apr 18, 2019

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

Read More
By Jennifer Lee
in Best Practices / Metrics
on Apr 4, 2019

Contact Center Automation: Driving CX in Utilities

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide...

Read More
By Lori Etheridge
in Agent Engagement
on Mar 22, 2019

Transform Your Call Center into a Superhero

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

Read More
By Melissa Kovacevic
in Best Practices / Metrics
on Mar 20, 2019

Spring Cleaning Time for Call Centers

Welcome to Spring! It’s time to clean the clutter and broken pieces out of our center house and bring in...

Read More
By Kurdeen Karim
in Contact Center RPA
on Feb 19, 2019

Intradiem’s Continuous Focus on IT Security

Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk...

Read More
1 2 3 4 5 … 47

Search

Subscribe for updates

Follow Intradiem on LinkedIn

Categories

  • Agent Engagement
  • Best Practices / Metrics
  • Blog
  • Contact Center RPA
  • Corporate Culture
  • Cost Take Out
  • Customer Experience
  • Efficiency
  • Employee Engagement
  • Featured
  • Innovation
  • Real-Time Automation
  • Share the Love
  • Training / Coaching
  • Workforce Infrastructure

Recent Posts

  • How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
  • How AI May Help with Contact Center Staffing Issues During Unexpected Times
  • Podcast: Exploring the Data Disconnect Facing Contact Centers
  • The Call Centers’ Missing Link Between Insights and Actions
  • Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home
  • Contact Us
  • Privacy Policy
  • © 2021 Intradiem
iso-27001 aicpa
X Close