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By Intradiem
in Blog
on Feb 12, 2020

5 Features to Look for In Call Center Software Solutions

Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business...

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By Intradiem
in Corporate Culture
on Jan 29, 2020

260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects

In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

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By Intradiem
in Cost Take Out
on Jan 14, 2020

3 Reasons Why Call Center Automation Software Can Grow Your Business

Call center automation software can do a lot to help you grow your business. These software solutions can help a...

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By Intradiem
in Blog
on Jan 13, 2020

Jump Start Your Coaching Program for 2020

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

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By Intradiem
in Cost Take Out
on Oct 1, 2019

A Growing Need for Contact Center Automation 

Balancing the need to improve efficiency, agent engagement and the customer experience is a tough act. Modern enterprise contact centers...

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By Intradiem
in Agent Engagement
on Sep 16, 2019

Three Generations of Reinventing Customer Service

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

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By Chris Busbee
in Blog
on Jul 11, 2019

Purpose-Built for the Call Center: Automation Software

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up...

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By Jennifer Lee
in Agent Engagement
on Jun 28, 2019

Improve Employee Engagement Using Call Center Technology

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

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By Intradiem
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

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By Jennifer Lee
in Best Practices / Metrics
on May 10, 2019

10 Great Customer Service Quotes

Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching...

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