6 Call Center Incentive Ideas for Agent Performance
Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in […]
23
Feb
10
Jan
What Should We Expect From AI?
By Michael Jarus—Chief Architect, Intradiem AI can solve problems we can think of, but it can’t think of problems we should […]
7
Jan
Management Tips: Call Center Agent Onboarding
As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and […]
6
Jan
7 Benefits of Contact Center Cloud Technology
Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center […]
12
Oct
Management Tips: Contact Center Operational Efficiency
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number […]
3
Oct
Is AI a Revolution Or Is It a Steppingstone?
By Michael Jarus—Chief Architect, Intradiem Is there a term that generates more buzz in tech circles today than ‘AI’? Valued at $60 […]