Intradiem Wins Silver Stevie® Award in 2022 Stevie Awards for Sales & Customer Service

Atlanta – March 11, 2022 – Intradiem was presented with a Silver Stevie® Award in the Sales & Customer Service category in the 16th annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be recognized during a virtual awards ceremony on May 11.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.

Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.

New categories this year honor excellence in thought leadership in customer service and sales.

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes in real time the massive quantities of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.

A new Total Economic Impact™ (TEI) study from Forrester Consulting concluded that organizations leveraging Intradiem’s platform achieve a 342% ROI over three years and recoup their investment in less than six months.

One of the competition judges noted that Intradiem “demonstrated well-designed solutions to combat the challenges of clients.” Another judge highlighted how Intradiem’s technology “scaled to meet the demands of customers during the pandemic and transitioned several thousands of agents to be productive in remote work.”

“Intradiem’s vision is to reinvent customer service for everyone, including the customers who need it and the customer service teams who provide it,” said Intradiem CEO, Matt McConnell. “Being recognized with this prestigious Stevie Award reaffirms the value our Intelligent Automation technology brings to contact center teams. This is a great honor for Intradiem.”

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on May 11.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.

About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

For more information, visit: www.intradiem.com.

About Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.

Media Contact:

Melissa Spies, Intradiem

mspies@intradiem.com | 678.356.3500