A good call center operates as an extension of the firms that it partners with to effectively and efficiently address customer issues, needs and more. And it does this in a variety of ways. A big part of a call center’s success is employing experienced agents who are able to fully grasp and understand the…
Workforce Management Guide: Call Center Leaders Take a Seat at the Table
WFM professionals must perform at higher levels than ever before in an increasingly complex contact center environment. Discover why leading organizations view contact center automation as a strategic asset.
Contact Center Operations: Leveraging Automation to Improve Agent Engagement
Contact center operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Learn how automation improves efficiency, agent engagement, and CX simultaneously.