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Intelligent Assistant Software Helps Remote Customer Service Teams

Intradiem’s Intelligent Assistant helps customer service teams maximize productivity and engagement.

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Manage Remote Agents with Workforce Automation

Workforce automation for business continuity: tips for managing remote agents.

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Support Remote Agents with Call Center Automation

See how Intradiem helps you support frontline employees – whether they are working from home or in the contact center.

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Executive Customer Testimonial

Kevin Jolliffe shares how workforce automation paid off for his workforce planning team, agents, and the business.  

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Long Term Success for Your Virtual Contact Center

74% of CFO’s say remote work will be permanent. Find out how automation can help your contact center operate virtually.

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What is Workforce Automation?

Discover how workforce automation can be leveraged to achieve operational efficiency in your contact center.

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Jump Start Your Coaching Program

In the traditional call center, providing agents with consistent coaching is a major challenge. Learn how Workforce Automation can jump start your coaching program.

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Increase Agent Engagement with Contact Center Automation

Contact center automation helps improve agent engagement in three key areas: performance, satisfaction and development.

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The Risks of Migrating Your Contact Center to the Cloud

Contact centers of all sizes are making the transition to using cloud-based solutions. Download this report to understand vendor lock-in & protect your ability to access company data.

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Solve Your Call Center Challenges with Automation

Call centers are challenged by conflicting goals from customers, employees, and the business. Discover how workforce automation increases efficiency while improving the agent and customer experience.

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Executive Guide to Contact Center Automation

Executives face tremendous pressure to continually reduce costs without negatively impacting the customer experience or agent engagement. Learn how automation keeps agents on an optimized schedule …

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Workforce Management Guide: Call Center Leaders Take a Seat at the Table

WFM professionals must perform at higher levels than ever before in an increasingly complex contact center environment. Discover why leading organizations view contact center automation as a strategic asset.

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Contact Center Operations: Leveraging Automation to Improve Agent Engagement

Contact center operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Learn how automation improves efficiency, agent engagement, and CX simultaneously.

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Pro-Tips: Expert Advice from WFM Peers

Contact centers continue to become more complex. Goals are at greater risk and the status quo is unable to respond.

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What Fuels British Gas’ Call Centre Automation Programme?

According to Deloitte, 74% of companies cited cost reduction as a top priority for 2017. This translates to budget cuts for contact centres.

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Increase Agent Engagement via a Modern Mobile Interface

Ready to boost agent engagement? Intradiem Mobile, an integral component of your Contact Center RPA platform, provides opportunities to drive ESAT while reducing costs.

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CIO as Strategic Business Partner

Market changes and the impact of transformational technology are forcing critical changes in your role as a strategic partner.

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ContactBabel: The Inner Circle Guide to AI, Chatbots & Machine Learning

This ContactBabel report sponsored by Intradiem provides a detailed view of various contact center technologies.