Resources
Automation Should Support the Human Agent
Contact centers are experiencing a golden age of technology, thanks to new tools like artificial intelligence (AI) and cloud computing.
Intelligent Coaching Assistant for Customer Service Teams
Boost Agent Engagement with Intelligent Automation
Watch this webinar on-demand to learn how leveraging automation can offset emerging challenges.
Frost & Sullivan Names Intradiem 2022 Product Leader
Learn why Intradiem excels in many of the criteria in the workforce engagement and intelligent automation space according to Frost and Sullivan.
Intelligent Automation for Contact Center Teams – Handle Time
Watch this video to learn how Intradiem automates the critical but time-consuming process of reducing average handle time, helping contact centers to improve business efficiency, agent engagement and the customer experience.
Intelligent Automation for Contact Center Teams – Schedule Adherence
Watch this video to learn how Intradiem helps contact centers instantly adjust preset agent schedules to maintain sufficient staffing levels even under changing conditions.
Intelligent Automation for Contact Center Teams – Training
Watch this video to learn how Intradiem helps contact centers solve the challenge of scheduling training sessions in the face of dynamic and unpredictable caller demand.
Agent Engagement and Productivity Made Easy
Learn how hundreds of thousands of customer service agents, supervisors, and managers are using intelligent automation each day to “Improve Agent Engagement and Productivity the Easy Way.”
Hot Vendors in the Intelligent Contact Center – 2022
Aragon Research has identified Intradiem as a vendor in the intelligent contact center that is making a difference in the market.
The Total Economic Impact of Intradiem
Watch this free webinar to see how Intelligent Automation boosts employee satisfaction, accelerates training time, improves call performance, and facilitates remote contact center work.
Total Economic Impact of Intradiem – Forrester Infographic
Through 4 customer interviews and data aggregation, Forrester concluded that Intradiem has the following three-year financial impact.
Whitepaper: How AI May Help with Contact Center Staffing Issues During Unexpected Times
Learn how Intelligent Automation can help drive value to the bottom line through smarter staffing decisions, higher agent engagement, lower attrition, and better customer experiences.
Four Flavors of Intelligent Workforce Automation
Whether your platform is contact center automation or the countertop of a bakery, all successful operations run smoother with a secret recipe.
Call Center Automation: Healthcare
Learn how automation can unlock the empathetic, human experiences that customers demand.
Whitepaper: How Can Financial Firms Improve Customer Service after the Pandemic?
Intelligent automation is emerging as the most effective way to reduce costs while also giving a much-needed boost to efficiency and productivity.
Whitepaper: Why Focus On People in the Age of Automation
Learn how Intelligent Automation frees up investment resources for innovation by reducing labor costs & addressing agent attrition.
Flip the Script on WFM
Learn how Intelligent Automation gives WFMs the technology they need to make each day run smoothly despite never-ending intraday changes.
Process Automation for Customer Service Teams
Even the best contact center teams can use a little help to deliver the positive experiences your customers expect day in and day out. Process Automation from Intradiem provides that help.
Humans and Technology Intersect at the Future of Customer Service
Hear how to solve the call center data problem to improve the agent and customer experiences – all while reducing operating costs. This Session was part of SWPP’s 2021 Virtual Conference.
Guide to Call Center Automation Software in 2021
In this whitepaper, we’ll take a closer look at contact center automation, what it is, why it’s used, its key features and more.
Harnessing Call Center Data
Making good use of your call center data? Intelligent Automation can help. Download this eBook to learn how now.
Intelligent Automation for the Back Office
Intradiem’s Intelligent Automation for back office teams provides detailed insight into back-office processes – in real time – so you can discover where delays occur and drive improvements.
Support Remote Agents and Ensure Compliance with Intelligent Automation
Intradiem’s Intelligent Assistant helps customer service teams ensure compliance while working from home.
Executive Guide: An Intelligent Assistant for Customer Service Teams
Download this guide to learn how an Intelligent Assistant helps Customer Service teams maximize productivity and engagement.
Intelligent Automation Software Helps Remote Customer Service Teams
Intradiem’s Intelligent Assistant helps customer service teams maximize productivity and engagement.
Manage Remote Agents with Workforce Automation
Workforce automation for business continuity: tips for managing remote agents.
Support Remote Agents with Call Center Automation
See how Intradiem helps you support frontline employees – whether they are working from home or in the contact center.
Executive Customer Testimonial
Kevin Jolliffe shares how workforce automation paid off for his workforce planning team, agents, and the business.
Long Term Success for Your Virtual Contact Center
74% of CFO’s say remote work will be permanent. Find out how automation can help your contact center operate virtually.
What is Workforce Automation?
Discover how workforce automation can be leveraged to achieve operational efficiency in your contact center.
Jump Start Your Coaching Program
In the traditional call center, providing agents with consistent coaching is a major challenge. Learn how Workforce Automation can jump start your coaching program.
Increase Agent Engagement with Contact Center Automation
Contact center automation helps improve agent engagement in three key areas: performance, satisfaction and development.
The Risks of Migrating Your Contact Center to the Cloud
Contact centers of all sizes are making the transition to using cloud-based solutions. Download this report to understand vendor lock-in & protect your ability to access company data.
Solve Your Call Center Challenges with Automation
Call centers are challenged by conflicting goals from customers, employees, and the business. Discover how workforce automation increases efficiency while improving the agent and customer experience.
Workforce Management Guide: Call Center Leaders Take a Seat at the Table
WFM professionals must perform at higher levels than ever before in an increasingly complex contact center environment. Discover why leading organizations view contact center automation as a strategic asset.
Contact Center Operations: Leveraging Automation to Improve Agent Engagement
Contact center operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Learn how automation improves efficiency, agent engagement, and CX simultaneously.
Pro-Tips: Expert Advice from WFM Peers
Contact centers continue to become more complex. Goals are at greater risk and the status quo is unable to respond.
What Fuels British Gas’ Call Centre Automation Programme?
According to Deloitte, 74% of companies cited cost reduction as a top priority for 2017. This translates to budget cuts for contact centres.
Increase Agent Engagement via a Modern Mobile Interface
Ready to boost agent engagement? Intradiem Mobile, an integral component of your Contact Center RPA platform, provides opportunities to drive ESAT while reducing costs.
CIO as Strategic Business Partner
Market changes and the impact of transformational technology are forcing critical changes in your role as a strategic partner.
ContactBabel: The Inner Circle Guide to AI, Chatbots & Machine Learning
This ContactBabel report sponsored by Intradiem provides a detailed view of various contact center technologies.